Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tukhore Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tukhore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tukhore.com
прелесть
For 115 rubles Super earrings. .. Like silver
To Belarus for 1 month. Earrings liked. All the stones are in place, beautifully iridescent, the clasp works. Bought in the kit to the ring.
Very cute
I really like these earrings. I already took several colors. Made neatly. The pebbles are sparkling. Red pebbles of beautiful saturated color. Earrings are not small, ear irritation does not cause. Bought with the coupon of the store. The parcel came quickly enough, packed in a zip bag, thrown into the mailbox. Respect and good luck to the seller!
Yesterday I got my earrings, they're awesome! Girls order will not regret! We came earlier. Thank you.
Earrings are chic. Very beautiful. Come quickly. Thank you very much. Recommend.
Nothing like
Very beautiful Thank You metal many pink color
Beautiful!
Chic earrings, shine unreal, reached in about 1,5 months, were packed in a bag of navel. Watch video unpacking and review of parcels with AliExpress on my YouTube channel EMI _ nails42!
Earrings came less than a month before St. Petersburg, in quarantine conditions. This is very pleased. Earrings are not exactly the same as in the photo. The pebbles are not so bright. Only for this took off the star. And the main minus personally for me-the upper part of the fastening is too long, so the earrings under their weight hang, and the pebbles are turned not forward but downwards. The buckle itself is good, reliable. I recommend the store, but specifically these earrings for me were not what I wanted.
It's okay, it's on time, only the locks are weak. I did not communicate with the store.
Very beautiful!!!!
Earrings are excellent, not small, qualitatively made, look worthy. I bought it at a very attractive price. Be sure to order more. Delivery fast
Everything is super! Thank you)
All as in the description, metal is light and soft
Very tender
Come in 35 days. With locks, everything is in order, correspond to the description
Autumn, very beautiful!!! Fifth earrings bought here! I always catch them with coupons. These took for 40 rubles! Thank you!!!!! Voronezh region podgorensky p.
all is ok....
The order took a very long time, apparently because of the pandemic. But the store extended the buyer's protection. Earrings are beautiful, not small, even worth a sample, but it's not silver. Seller responsive, thank you. 5 Star
Quality is good, I recommend to buy.
Very cute earrings, beautiful. The parcel did not go very long, received in integrity. Seller recommend.
Very beautiful earrings!