Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tukhore Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tukhore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tukhore.com
Beautiful, only the buckle is not reliable. Thank you.
Thank you very much, it's very nice to get such a quality decoration, all the pebbles are in place, shine, corresponds to the description and picture)))
Thank you
Thank you! Dragonfly awesome!!!
Very beautiful! Seller recommend!
Brought to the mailbox, the brooch was very well packed, it looks very cute, fully corresponds to the description, store respect
very nice
Very good! Thank you!
Normally, arrived in time, advise
super
Arrived very quickly, weeks 2 went to Samara. Recommend.
Product description exact. I did not communicate with the store, there was no need. The parcel was sent promptly. Delivery to Belarus 2 weeks. Dropped into the mailbox. The brooch is chic, the pebbles are very beautifully Iridescent! Suitable for dense/thick fabric, "Тяжёленька." There is a loop, you can hang or sew for insurance. To seller Thank you very much!
It's OK, store Thank you
The goods came in. Everything corresponds to the description. Bought as a gift, the gift was successful, everyone is satisfied. I advise you to buy from this store.
The order was one and a half months. The Dragonfly was large, even slightly larger than the usual live Dragonfly, the pin was also a giant size. Expected a little smaller, but also such also good.
Brooches are chic. I ordered a dragonfly and a beetle.
The brooch is very beautiful, looks worthy for this price. It was almost 3 months.
5+
The brooch is very beautiful, all the stones are in place. To Lithuania, the parcel arrived within 1,5 months.
Very beautiful, big. Delivery month
I ordered 6 pieces, very satisfied. All beautiful. Packed well, all pebbles in place. Delivered quite quickly, in a month. Thank you all so much. I recommend the store.
Brooch-Super! True, a long delivery, in connection with this situation. But I should have waited! Fastening "stones-gems" at first glance durable, let's see, how to prove yourself when wearing clothes. The buckle is weak.
Sage puiki, narrow dovanom.
Sage tokia, kokia yra pavaizduota paveikslelyje, a.ciū pardavejui
Live even more beautiful