Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tukhore Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tukhore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tukhore.com
Very beautiful quality jewelry set
Good, high-quality jewelry, looks very original, attracts the attention of others. The order was sent very quickly-somewhere in 2 weeks. Perhaps I will order myself another set in a different color.
The necklace sets is very beautiful !
Stylish, high-quality and spectacular decoration.
Beautiful necklace!
Excellent necklace. I'm delighted
The set is beautiful, high-quality work. The necklace is quite heavy. Very long delivery. almost a month and a half. I write it off for New Year holidays in China.
Beautiful and original decoration
The order did not come, it's a pity .... Money returned quickly
Necklace, unfortunately, I did not get it. The goods lost in the expanses of our homeland (((. AliExpress completed the order at the end of the delivery period, which was notified to the Post Office. Opened a dispute, the money was returned. I did not communicate with the store. The Stars did not shoot, because. The fact that the order so I did not receive and remained unpleasant sediment seller is not to blame. Thanks to our delivery, customs or Russian Post...
Goods walked me 65 days. Were any problems during transportation, with shop very poor contact. Ordered goods very nice meets my expectations
Very beautiful set!!!
The set is certainly beautiful, but it is not made qualitatively. Came with a peeled red element on the earring.
To Moscow, this order went 41 days through the city of Kazan. Went to Shanghai, back to his hometown, then again to Shanghai and so on. Until the end of delivery there were 19 days, the track was almost not tracked. All my messages to the owner of the store received 5 identical answers: "Dear friend, welcome to my store. Now we have the night, we're out of work. In about 8 hours we will return, and we will reply immediately! "In my case, the morning never came. Poor girls. After all this, I didn't want anything. So I decided to put 2 stars. But today I received the order: everything is very beautiful, effective and high quality, plus bought for half the price (Black Friday), plus additional earrings as a gift. Therefore, 5 stars. Thank you. I recommend.
The Jewelry Set is amazing! The combination of red and metal (dark) colors is trully nice! The quality is perfect. About the delivery: The order was made on November 12th, arrived to Bulgaria on December 20th. The delivery option was AliExpress Standard Shipping! Thanks alot!
Lovely item
It came quickly. Heavy, look interesting. If you like such jewelry, you will not regret it. Seller Thank you for Christmas подарочек
very pretty necklace and nice quality
Beautiful set, just like in the picture
Very beautiful beautiful. Made neatly. Not plastics. Looks very dignified. I recommend the store and the product!!
The order was delivered to Ukraine safely and safely by new mail in three weeks. Beautiful necklace, good. As a gift, the store put earrings, nice! Purchase is very satisfied, I recommend!
My wife really liked it. It looks solid and high quality. Seller well done, recommend
But I think that the stock 536 expensive
Excellent!!
Wunderschoen