Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Tukhore Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tukhore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tukhore.com
I bought this as a gift for my brother who works on equipment of all types . He loves it! He said it's easier than trying to hold a flashlight while working. But I didn't think he would use it to collect eggs from the chickens:-) Thank you for the quick delivery. This item would be good in every vehicle in case you have car trouble too. I wish I would have known about this before doing Christmas shopping !
I am definitely going to buy another pair of these flashlight gloves because they are so useful and effective! My wife keeps taking my pair to look in cabinets and in closets but I use them to work on my car engine when there's not always light in the evening. I used to try to hold a flashlight in my mouth but you can only imagine how uncomfortable that is. The price is so inexpensive that I am just going to get her her own pair of gloves. These allow for hands-free movement and also great if you ever have a power outage.
Great product! After struggling in dark areas at work, and trying head and neck lamps...these were the answer. Simple, lightweight design that is comfortable, and does not get in the way of your normal actions. Easily put your hand in your pocket without problem. Puts the light were you need it. Worked so well - the whole crew wants them! Very stretchy. Bought a large, which is great, but have tried the medium and they fit too!
My fiance is an a.c. tech, so he is always working in tight places. He normally uses his phone light, even though he has a couple of headlamps. He absolutely loves them! He uses them every single day during work, and tells his co-workers how great they are!
I ordered these as Father’s Day gifts, and I’m going to order a pair for myself! My Dad always complains my house is too dark and makes me hold a flashlight anytime he helps me with repairs I’m too inept to handle myself, and as evidence by the constant stank face he shoots at me, I’m not great at holding a flashlight either. BOOM! Problem solved. They’re so lightweight and unrestrictive of your movement, you barely notice they’re even there! Since I inherited his stank face gene- these will come in hand when I require a flashlight holder.
I am impressed. My first thought about buying this flashlight gloves was to complete a Halloween costume. But I will be using them around the house too. One of the gloves, the light was weak. The gloves come with two pairs of batteries (4 total) and a small screwdriver. So I replaced the batteries, and voila, it works great now. The light is very bright. The construction of the gloves is very good, very well sewed, and it uses velcro to tight them around the wrist. They are very easy to use, put them on, press the on button and they are ready to use. You can used one at the time or both. The brightness can not be adjusted, though, there is only one level of brightness.
They're super cool and the lights are bright but they're also more and thinner than i expected
Just bought a 3 pack for 3 Christmas gifts. They were opened last night & a hit! So many uses & so convenient. Lightweight & adjustable. I’m a small woman & they fit me well. They adjust easy for big hands. My husband loves his as do my bicycling friends. Great presents!
Fits perfectly. Purchased item for brother as a gift and he loves it! Perfect for all his projects that requires a flashlight, now he is hands free.
I bought them for my quilting but my husband used them right away to fix the leak under the sink. So glad we have them. I'd recommend them to every household.
gloves with a light are good. I really like it.
Well packed. Quality good, very happy. Thank You Very Much.
So I got these for my husband for 🎣 fishing. He tries them on and toys with them for a few minutes. He really likes them. Later I catch him aggravateing Dog in the dark with the lights off lol. He takes them to work, and uses them that week, all the guys there seemed to like them as well. Especially since they work with tedious small components and the led lights on gloves are awesome. I am going to have to order back up lol. I had ordered left glove and right glove for him the pair. Sherry L.
Very clever idea. I would like to have received instructions with the gloves so that the people I give them to will know how to use them & change the batteries.
Lights are very bright but really cool concept
I got 2 pair of these as gifts for husband and son. At first it was funny watching them figure out what they were and how to put them on but Wow! Were they excited to have gloves that put the light right where you need it for intricate work. May work for bicycling too, I don't know.
top gloves with a light. superior quality and service!
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
Very, very light weight and simple to put on. It is as if your not wearing anything on your hand. Over a pair of gloves - even better. The ability to turn them on and off with just a tap is very easy while your in motion.
These gloves work great! I put in a kitchen faucet and these little gloves lit my work space under the dark sink! I have used them for a multitude of projects in the short time I have had them! Very comfortable to wear! Could be a gift for anyone!
Loved it!!! Just enough light to see about 2ft in front or more depending on the darkness, it’s great for late or early mornings when you walk the dog, they also serve me as reflective device when iam walking other people and vehicles can see me!
Excellent quality. Package arrived in good condition. Good work!